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FAQs

How does delivery work?

Simply make your product selections, choose your delivery day, check out, and pay online (creating a login is optional). Delivery is available Monday through Friday for the Denver metro and Monday, Wednesday, and Friday for the Colorado Springs Metro. Other serviced areas, such as Fort Collins, Pueblo and the I-70 Corridor, delivery is available on Tuesday and Thursday. For the option of next day delivery, place your order by 5pm. Next day will be available based on demand. If next day delivery isn’t available, your order will likely be scheduled for the following day. We will send you a separate email with your delivery date and time.  

One of our professionally trained drivers will deliver your purchases right to your doorstep. Your order will be packed and stored properly for delivery to ensure your products stay fresh or frozen. We recommend you move your products to proper storage after your order has arrived. 

All sales are final and backed by the FoodMaven quality guarantee.   

Where is FoodMaven home delivery available?

We currently are only offering delivery in the central and northern Front Range as well as the I-70 Corridor. Please let your friends and neighbors know about our program! We will update this page and notify you via email when we expand to more locations. 

Is there a delivery fee?

In order to be efficient as possible, all orders less than $30 will have a $10 delivery fee if you are within the Denver or Colorado Springs Metro area. All delivery orders $30 or more in these areas have free delivery. For other serviced areas, such as Fort Collins, Pueblo and the I-70 Corridor, we offer free delivery with a $200 minimum order.

If you have a small order and do not wish to to pay the $10 delivery fee, select will call at checkout for our free drive-through will call service at our Denver Warehouse.

How will my products stay fresh or frozen during delivery?

We maintain cold chain on all of our products from our facility and with our refrigerated delivery vehicles. At this time we do not provide protected storage at your delivery address . We recommend that you are home during your delivery window and move your products to proper storage as soon as your order has arrived.

Do I need a login?

You do not need a login or password to see the current available product selection or the place your order and checkout. However, you may choose to create an account for an easier time with repeat purchases. 

Where does this food come from and why is it priced so low?

FoodMaven believes in fighting food waste by selling high quality products that make an impact! In order to reduce the 40% of perfectly good food that is thrown into landfills each year, we rescue oversupply, local, and out of spec products that otherwise would have been lost in the system. We then put them through a rigorous quality assurance process. This allows us to pass on great savings to you on high quality products, whole helping our suppliers and local producers regain lost revenue. 

Why are products sold in large quantities?

As a foodservice distributor for restaurants and institutional kitchens, most of our products are in bulk packaging. This isn't always household friendly, so we are doing our best to offer smaller portions to you! Most of our products are great for a family, sharing with roommates, or splitting it up with family/friends, but please adhere to current social distancing guidelines.

Can I return a product if there is a quality issue?

All of our products go through a safety assurance process before we sell it. If there is a quality issue, we will refund you after validation by our customer service team. 

What safety precautions do you have in place as a response to COVID-19?

The safety of our employees, customers, and communities is our top-most priority. We are doing everything we can to reduce risk and make our transactions hands-free.